Hey there! We’re Tostepflex, and honestly, we’re not just another faceless online store. Remember when you’d walk into a local shop and the owner would greet you by name? That’s the vibe we’re going for—just digitally. Our founder, Sarah, still replies to most emails herself. No bots, no canned responses—just real conversations.
Last month, a customer wrote in about a sizing issue, and Sarah not only helped sort it out but ended up redesigning our product page based on their feedback. That’s how much your voice matters here.
Got a question? A suggestion? Or maybe just want to chat about that new collection you’re eyeing? Here’s how to reach us:
Prefer typing? Our live chat (bottom right corner) is manned by actual humans from 8am–8pm EST. No robots—promise.
Here’s the thing: we’re small enough to care but big enough to make things happen. When you suggest a new color or point out a glitch, we don’t just file it away—we act on it. Like last spring, when three customers mentioned our checkout was confusing. By the next week? Completely revamped.
So go ahead, hit us with your best shot—compliments, complaints, or "Hey, have you thought about...?" We’re all ears. And who knows? Your idea might just end up on our homepage.
P.S. If you’re wondering why we’re called Tostepflex... well, that’s a story best told over email. Hint: it involves a mispronounced French word and a very determined golden retriever.
